Booking Terms and Conditions

1. Bookings and Service Confirmation

• All bookings are subject to availability and require formal confirmation by AT Transportation Group S.A..
• To secure a booking, advance payment must be completed through the payment methods authorized by the company.
• Receipt of an automated inquiry or quote does not in itself guarantee vehicle availability or constitute a confirmed booking.
• The customer is responsible for providing accurate information regarding date, time, pickup location, destination, number of passengers, luggage, and any other service requirements.

2. Cancellation and Refund Policy

Cancellations requested by the customer are subject to the following conditions:

• 48 hours or more prior to service: 100% refund of the amount paid.
• 24 hours prior to service: 50% refund of the amount paid.
• Less than 24 hours prior to service: No refund applies.
• Passenger No-Show: No refund applies, in accordance with the provisions established in this policy.

The cancellation deadline is calculated based on the scheduled pickup date and time in Panama local time (GMT-5).

Cancellation requests must be communicated through AT Transportation Group S.A.'s official channels and will be recorded with their date and time of receipt.

Approved refunds will preferably be made to the original payment method, in accordance with the procedures and timelines of the financial institution or payment processor.

For group services, events, conventions, and larger-capacity vehicles, specific cancellation policies may apply, which will be communicated to the customer prior to booking confirmation.

3. Waiting Time Policy

Pickups at Hotels, Residences, Offices, and Other Meeting Points

A courtesy period of 10 minutes is granted starting from the confirmed pickup time.

Once this period has ended, an additional charge of USD $15.00 will apply for each 30 minutes of waiting or fraction thereof, provided the chauffeur can remain available.

Airport Pickups

For airport arrival services, the following courtesy periods apply:

• International flights: 45 minutes.
• Domestic flights: 45 minutes.

The courtesy time begins from the actual landing time of the flight, provided the customer has accurately provided the flight number and information necessary for flight tracking.

After the courtesy period expires, an additional charge of USD $15.00 applies for each 30 minutes or fraction thereof.

Extraordinary delays must be promptly communicated to our team. Extending the waiting time is subject to operational availability and may incur additional charges.

4. Flight Tracking and Airport Coordination

AT Transportation Group S.A. tracks flights when the customer provides the corresponding flight information.

In the event of flight delays or early arrivals, pickup coordination will be adjusted based on available information and operational capacity.

The customer must provide the correct flight number and communicate any flight, airline, or itinerary change.

The airport greeting service (Meet & Greet), when included in the booking, takes place at the previously specified meeting point.

5. No-Show Policy

A booking is deemed a No-Show when the passenger fails to appear at the agreed pickup point, does not establish communication with the company, and the service cannot be completed within the authorized waiting time.

Before declaring a service as a No-Show, AT Transportation Group will attempt to contact the customer using the contact details provided in the reservation.

Once a No-Show is declared, the service may be terminated without right to refund.

Additional waiting charges will only apply when they correspond to time actually provided and the service has not been terminated.

Passengers are advised to contact our team immediately if they experience difficulty finding their chauffeur or foresee a delay.

6. Service Modifications

Changes to schedule, date, pickup location, destination, passenger count, or vehicle category must be requested in advance.

Any modification is subject to availability and may lead to adjustments in the originally confirmed rate.

Changes requested less than 24 hours in advance are not guaranteed and may be subject to the applicable cancellation policy.

Additional stops, route deviations, and services not included in the original booking may incur extra charges, which will be communicated to the customer prior to execution.

7. Vehicle Capacity and Luggage

For safety reasons, the number of passengers and volume of luggage must not exceed the authorized capacity of the assigned vehicle.

The customer must inform us in advance regarding oversized luggage, special items, or unique transportation requirements.

If the number of passengers or luggage exceeds what was declared in the booking, assigning an additional vehicle or a larger capacity vehicle may be required, subject to availability and rate adjustment.

8. Vehicle Category and Assignment

AT Transportation Group S.A. assigns vehicles according to the reserved category and operational availability.

Images shown on booking forms are illustrative and represent vehicle categories, not guaranteed specific makes, models, or model years.

The company reserves the right to provide substitutions with vehicles of equivalent or superior category at no additional cost to the customer, provided the capacity and core conditions of the contracted service are maintained.

9. Payments and Additional Charges

Prices are expressed in United States Dollars (USD).

The applicable amount and itemized charges must be displayed prior to completing payment.

Additional services requested by the customer, including waiting time, unscheduled stops, and itinerary modifications, may generate additional charges notified in advance.

Any charge associated with card payment processing will be clearly communicated prior to purchase confirmation and applied only when permitted by applicable regulations and payment processor terms.

10. Passenger Safety and Conduct

Passengers must comply with the chauffeur's safety instructions and use seatbelts where applicable.

Transporting a number of passengers exceeding authorized capacity or engaging in activities that compromise service safety is prohibited.

Damage caused to the vehicle due to negligence or misconduct by a passenger may result in charges for reasonable, documented repair or extraordinary cleaning costs.

Requirements for child restraint systems must be communicated prior to confirming the booking to verify availability and applicable conditions.

11. Extraordinary Circumstances

AT Transportation Group S.A. will make reasonable efforts to provide services according to scheduled times.

Nonetheless, delays may occur due to weather conditions, road closures, accidents, authority restrictions, airport disruptions, or other circumstances beyond the company's reasonable control.

In these situations, the customer will be informed as promptly as possible, and operational alternatives, rescheduling, or applicable refunds will be evaluated pursuant to applicable legislation.

12. Personal Data Protection

Information provided during the booking process will be used to manage the service, coordinate pickup, process payments, and maintain necessary communications with the customer.

Personal data is processed in accordance with applicable Panamanian legislation and the Privacy Policy published by AT Transportation Group S.A..

13. Acceptance of Conditions

By confirming a booking, the customer declares having read and accepted these Terms and Conditions, including payment, cancellation, refund, waiting time, and additional charges policies, without prejudice to statutory rights granted under applicable law.